01 Nov Reception/Customer Service
Carways is a family owned and operated company, renowned for providing reliable and efficient motor vehicle transportation and comprehensive vehicle transport solutions across Australia’s east coast. Established in 1970, our reputable family business has been servicing the car carrying industry for nearly 50 years.
We seeking an experienced experienced Reception/Customer Service professional to join our service team. To be successful in this role, you will display a strong customer focus with exceptional interpersonal skills.
Working in a fast-paced environment, you will be a team player who is highly organised with a keen eye for detail.
- Providing high quality customer service in person and over the phone to both internal and external customers
- Determining customer requirements and ensuring prompt and effective response to customer queries.
- Providing customers with solutions and escalating unresolved matters
- Providing quotations and enter customer bookings into our transport management system
- Resolve customer objections and complaints in a proactive and professional manner
- Develop and nurture new and existing customer relationships
- Perform general administration tasks
Success applicant will possess the following:
- Polite and concise phone manner
- Strong interpersonal and communication
- Ability to work in a close team environment and autonomously
- Extensive experience working within a fast-paced reception and/or call centre environment
- Hardworking and committed
- Must be highly organised
- Ability to build working relationships with both internal and external customers
- Demonstrated willingness to adapt to different situations and tasks
- Well developed skills and knowledge of Microsoft Office Suite, Word, Excel, Outlook and Internet use. (training will be provided for in house systems)
Carways in return provides a close and supportive work environment with the ability to gain further developmental opportunities.
If this is sounds like the job for you, please apply online.